Refund policy

Refund & Cancellation Policy

Wonderful Book Club Last updated: November 7, 2026

This policy is part of our Terms of Service. It covers one-time orders, Club memberships, renewals and refunds. Agreement to this policy happens when you check out.

One-time purchase? The membership rules do not apply to you. If you did not choose the membership at checkout, you have no membership: you will not be charged again and nothing renews. Sections 1 and 4 (membership cancellation and renewals) do not apply to you. Your order is covered by Sections 2, 3 and 5–13.

MEMBERS — THE THREE THINGS TO KNOW

  1. Your membership renews automatically every month until you cancel. Each month you get the same number of books as your first order, at the monthly price shown at checkout for that number.
  2. Cancel any time at https://wonderfulbookclub.com/a/loop_subscriptions/customer or by emailing support@wonderfulbookclub.com — at least 24 hours before your next billing date to stop the next charge.
  3. Once a renewal is charged, it cannot be refunded — your order has already been processed. You can always ask us to cancel your membership so you are not charged again. See Section 4.

You keep your books. There is nothing to send back. If you qualify for a refund under our 30-day money-back guarantee, we simply refund you — see Section 3.

1. CANCELLING YOUR MEMBERSHIP

Members only. If you made a one-time purchase, there is nothing to cancel and you will not be charged again.

You can cancel your membership any time, for any reason, with no fee and no phone call.

How to cancel:

Timing: Renewal charges process automatically on your billing date. To stop the next charge, cancel at least 24 hours before your billing date. If you cancel later than that, your cancellation applies from the following billing period, and the order already in motion will be charged and shipped.

After you cancel: no further charges, no further shipments. Any order already billed before you cancelled will still be shipped to you.

Please keep your cancellation confirmation. If you believe you cancelled and were charged anyway, send us your confirmation and we will refund the charge.

Rather not cancel? You can skip a month or pause your membership from the membership portal at https://wonderfulbookclub.com/a/loop_subscriptions/customer and keep your member price.

2. SINGLE ORDERS CANNOT BE CANCELLED

Once an individual order is placed — including a monthly membership order once it has been billed — it goes straight to our warehouse and cannot be cancelled or changed. If you are unhappy with your first order once it arrives, see Section 3. (This does not stop you cancelling your membership for future months — see Section 1.)

3. 30-DAY MONEY-BACK GUARANTEE — KEEP YOUR BOOKS

Your first order (one-time purchase or first membership order) is covered by a 30-day money-back guarantee, counted from the date it was delivered. You keep your books. We do not take returns — if your refund is approved, we simply refund you, and there is nothing to post back.

How it works:

  • Email support@wonderfulbookclub.com within 30 days of delivery with your order number and a reason you were not happy with your books (for example, they did not meet your expectations, or did not suit your child or your needs).
  • Requests are reviewed case by case and are not automatic. We may decline requests that give no reason, give too little detail, or do not fit normal use of the product.
  • Shipping charges and optional shipping protection are not refundable.

First order only, once per customer. The guarantee covers your first order only, and applies once per customer, household, email address, payment method and shipping address. If you claim it and later buy from us again, the guarantee does not apply to those later orders.

A refund on your first membership order also cancels your membership. We will cancel it for you so you are not charged again.

No exceptions after 30 days. Requests made more than 30 days after delivery are not eligible.

4. MEMBERSHIP RENEWALS

Members only. One-time purchases never renew.

When you join the Club, you agree at checkout to automatic monthly charges. We send you a confirmation email when you join and a reminder 3 days before every renewal with a link to cancel. Because of this:

Once you are charged for a renewal, that charge cannot be refunded. Your renewal order is processed and sent to our warehouse as soon as the charge goes through, so it cannot be stopped, changed or refunded. Renewal orders are not covered by the money-back guarantee. Not reading our reminder email, not checking your account, or forgetting that you joined is not grounds for a refund or a chargeback. It is your responsibility to manage or cancel your membership before your billing date.

Forgot to cancel? You can still cancel — you just cannot get that charge back. Email us or use the membership portal and we will cancel your membership right away, so you are not charged again. The order you were already charged for will still be sent to you, and the books are yours to keep.

5. HOW REFUNDS ARE PAID

  1. Email support@wonderfulbookclub.com with your order number and your reason.
  2. We review your request and email you our decision.
  3. Approved refunds go to your original payment method within 10 business days. Your bank may take a few more days to show it. If 15 business days have passed since approval, email us.

You keep your books — there is nothing to send back. We do not take returns. If your refund is approved, we simply refund you and the books stay with you. Please do not post anything back to us; items sent back cannot be processed or refunded.

6. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or a different title from what you ordered, email us within 14 days of delivery with your order number and photos. We will send a replacement or refund at our choice, and you keep the item.

Different covers or editions are not wrong items. Covers, packaging and design change between editions and print runs. Receiving a different cover or edition of the correct title is not a defect and is not eligible for a refund or replacement on that basis alone.

Monthly book selections: each month's books are chosen by us on the same topic as your first purchase, in the same quantity as your first order. Not liking a particular title is not a defect or a wrong item, and is not grounds for a refund on a renewal order.

7. SHIPPING DELAYS, LOST AND STOLEN PACKAGES

Delivery times are estimates. We do not refund for delays caused by couriers, customs, postal services, weather or other events outside our control.

Carrier tracking showing delivery to the address you gave us is proof of delivery. We are not responsible for packages lost or stolen after carrier-confirmed delivery. If this happens, contact us — we may offer a one-time courtesy replacement at our discretion.

8. NOT ELIGIBLE FOR A REFUND

  • Membership renewal charges, once charged (see Section 4)
  • Any order after its first 30 days from delivery
  • Second and later orders, once the guarantee has been used (see Section 3)
  • Gift cards
  • Shipping charges and optional shipping protection
  • Delays covered by Section 7

9. PAYMENT DISPUTES

Please contact us before contacting your bank. Almost every charge customers don't recognize is a membership renewal, and we can explain or fix it faster than your bank can. Email support@wonderfulbookclub.com and give us 5 business days to resolve it. Charges appear as WonderfulBookClub.

If a dispute or chargeback is filed on a charge you authorized at checkout:

  • we will share our records with your bank, including your checkout consent (date, time, IP address and disclosures shown), our confirmation and renewal reminder emails, your account activity, and carrier delivery confirmation;
  • your membership and account may be closed immediately, and we may decline future orders;
  • you will not be eligible for any refund or courtesy under this policy for the disputed order;
  • where the dispute is decided in our favor, or where you keep the products, the amount remains owed and may be recovered as described in our Terms of Service.

10. REFUND ABUSE

We review repeated refund or dispute requests. We may refuse refunds, permanently restrict you from future refunds, limit or refuse future orders, or close accounts where we believe in good faith that this policy is being abused, including repeated order-and-refund patterns or chargebacks on authorized charges.

11. EU / UK CUSTOMERS

If your order ships to the EU or UK, you may withdraw from your purchase within 14 days of delivery for any reason. Email us and we will explain how. For memberships, this right applies to your first order; you may cancel future renewals at any time under Section 1.

12. CHANGES TO THIS POLICY

We may update this policy at any time by posting it here with a new "Last updated" date. The version in effect when you placed an order applies to that order.

13. CONTACT US

Wonderful Book Club Email: support@wonderfulbookclub.com Phone: +1 870-341-7437  Manage or cancel your membership: https://wonderfulbookclub.com/a/loop_subscriptions/customer